Terms Of Service

Last Updated 1st August 2024

1. Overview (Main terms, in a nutshell)

On Punoma.com, only users who have registered can buy and sell. It costs nothing to register. You acknowledge that, by creating an account, you will not use it for fraudulent or deceptive purposes and that you will supply us with accurate, full, and up-to-date information. Any activity on your account and the confidentiality and security of your password are entirely your responsibility. Any actions or inactions you take in relation to your account are not our responsibility.

Buyers pay Punoma in advance to make an order.

Orders may be bought using a Custom Offer or the Order button on a seller’s service page.

Please refer to the Payment Terms for fees and payments.

Sellers must complete their orders, and may not cancel orders on a regular basis or without justification. Order cancellations will damage the seller’s standing and status.

Sellers obtain account levels depending on their performance data. Read more about it in the section below on Levels.

It is strictly prohibited for users to accept or propose payment methods other than utilizing punoma.com to place an order.

Unless the Seller specifies differently on their service page, Buyers are awarded all rights for the delivered work when they purchase a service. Note: certain Gigs require extra charges (via Gig Extras) for Commercial Use License. For further information, see the sections below on “Ownership” and “Commercial Use License.”

Punoma maintains the right to utilize any delivered published works and logo designs for marketing and promotional activities related to Punoma.

Your privacy is important to us. You can read our Privacy Policy here.

Users agree to adhere with Punoma Community Standards, which are a set of behavior standards and guidelines, applicable to the Punoma community and marketplace in addition to these Terms of Service, as revised from time to time.

Punoma provides its customers with a feature called the Logo Maker, which enables some Sellers to provide a variety of unique logo designs that Buyers may use special automated design tools to change and personalize to their own unique demands. Buyers get complete commercial use rights to the logo design that includes their business name using the Logo Maker.

Please review the Punoma Terms of Service, which are accessible here, if you are purchasing via Punoma, an end-to-end solution for companies with hand-picked freelance talent.

 

2. Orders

Your order will be generated and assigned a unique order number as soon as payment has been verified.

Using the produce Work button (found on the Order page), sellers are required to produce finished files and/or evidence of work in accordance with the services that were ordered and promoted on their service.

Sellers may not misuse the Deliver Work button to go around the rules outlined in these Terms of Service regarding orders. When an order is used using the “Deliver Work” option and it is not completed, the order may be canceled after review, the seller’s rating may be impacted, and the seller may get a warning.

Once an order is acknowledged as delivered and accepted by the buyer, it is declared as complete. If an order is not accepted and no change request is filed within three days of the order being declared as delivered, the order will be automatically recorded as complete. The Buyer may add up to five more days to this time.

We encourage our buyers and sellers to work out their differences amicably. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Punoma Customer Support department for assistance here. Please refer to the Payment Terms for additional information regarding disputes, order cancellations, and refunds.

Orders using the Logo Maker are fulfilled after payment is received by the Buyer.

When a milestone is provided by the seller and accepted by the buyer, it is recorded as Complete on an order that has milestones. If no change request or acceptance is received within 8 days of a milestone being marked as delivered, the milestone will be automatically recorded as complete; in that case, the order will be halted and no additional milestones will be initiated. Buyers have the option to either continue with the Order and pay for the subsequent milestone if a milestone is delivered and acknowledged, or to terminate the Order. The Order under the subsequent milestones won’t begin if the Buyer doesn’t pay for it within ten days of the prior milestones being accepted. Please note that if you want to stop the future milestones, the current purchased milestone will not be canceled.

In order for the Seller to complete the service, it may be necessary for the Buyers and Sellers to meet in person for those gigs that provide local services. In such instances, consumers should remember that Punoma does not guarantee the behavior, conduct, safety, appropriateness or competency of either Buyers or Sellers. Buyers and Sellers acknowledge that Punoma has no obligation or liability with regard to any local services provided by Sellers, and that any risk resulting from their meeting and/or their usage or execution of local services lies exclusively with them. If the service is rendered on the buyers’ property, the buyers are urged to keep adequate insurance coverage to protect themselves from liability as the property owners. Punoma Terms of Service and Community Standards remain applicable to Orders that are fulfilled outside of the marketplace (including, among others, the following limitations on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

3. General Terms

If there is a violation of these Terms of Service and/or our Community Standards, such as poor service or delivery, or if the Site or its services are being used illegally or inappropriately, Punoma has the right to suspend or terminate any account or to permanently deactivate accounts.

If you violate the terms of service of Punoma and/or our community standards, your account may be permanently terminated.

On Punoma, users whose accounts have been deactivated are unable to purchase or sell.

For additional information about the violation and the status of the account, users who have broken our Community Standards, Terms of Service, or both may get in touch with our Customer Support staff.

To guard against any illegal use of their account, users may choose to activate account security measures.

Users must be able to provide documentation attesting to their account ownership via Customer Support in order to validate their account ownership.

Punoma dispute resolution options (included in the “Resolution Center” on the purchase page) or Punoma Customer Support should be contacted in the event of a disagreement.

Punoma has the right to modify these terms at any moment. Punoma will update the terms of service on this page when these modifications are implemented.

You acknowledge and agree that Punoma will consider your usage of the site to be your acceptance of the amended Terms of Service if you access it after the date on which they were modified.

3. General Terms

Material contributed by users, as opposed to material produced by the Site, is referred to as User Generated Content (“UGC”). User Generated Content is anything that our users—sellers and buyers—upload to Punoma. Users who upload or produce material are entirely responsible for it and the repercussions of using, disclosing, storing, or transferring it. Punoma does not review user-generated content for appropriateness, copyright, trademark, or other rights violations. When you upload content to the Punoma platform, you represent and warrant that you have the necessary rights, licenses, consents, permissions, power, and/or authority to use and/or upload the content, and that the use of the content on the Site does not and will not: (a) violate any third party’s intellectual property, proprietary rights, privacy, data protection, or publicity rights; (b) violate any applicable local, state, federal, or international laws, regulations, or conventions; and/or (c) violate any of your or third-party policies and/or terms of service. Everyone is welcome to report infractions and, if necessary, provide ownership documentation. Content deemed to be in violation may be taken down or blocked.


Furthermore, Punoma is not responsible for the content, quality or the level of service offered by the Sellers (even if they are Pro Freelancers, Top Rated Sellers, provide Promoted Gigs or otherwise). Regarding the Gigs, their delivery, any correspondence between Buyers and Sellers, and the Logo Designs made using the Logo Maker, we provide no warranties. When selecting suitable services, we advise customers to make use of our community, rating system, and common sense.

The Seller represents and warrants that, by providing a service on Punoma, they are fully authorized to perform, sell, and/or resell the service. Sellers using the Logo Maker to design a logo or gig must abide by the rules set out in the respective website or advertising platform’s terms of service. Failing to do so may result in withdrawal of the Gig or Logo Design from the Logo Maker, as applicable, and may lead to the suspension of Seller’s account.

Please refer to our Intellectual Property Claims Policy, which is an essential component of our provisions of Service, for particular provisions pertaining to intellectual property rights as well as information on reporting claims of copyright infringement (DMCA notifications) or trademark infringement. Please take note that it is our policy to deactivate and/or cancel the accounts of repeat infringers under the right conditions.